# Answer customer emails

## Bottom line

Intercom Fin is our pick for answer customer emails. Catch: we haven't hand-tested it for this task.

Best overall: Intercom Fin

Best free: Tidio

Use Intercom Fin to answer customer emails.

Start cost: [See pricing ↗](https://fin.ai/)

#1 · Our pick for your task

## Intercom Fin

Why it fits: Use an approved support account and connect only reviewed help articles. Test draft answers with common sample questions before enabling.

Watch out for: No hands-on test record.

Cost: [See pricing ↗](https://fin.ai/)

## Your task, in 3 steps

-

### Collect the policies the assistant may use

Collect the approved shipping page, refund rules and escalation contact; remove customer names from sample tickets.

-

### Test replies against approved articles

Use an approved support account and connect only reviewed help articles. Test draft answers with common sample questions before enabling customer use.

Use in: Intercom Fin

Draft a reply about [customer issue] using [approved shipping policy]. Mark cases needing human escalation.

-

### Test routine questions and edge cases

Test a delayed parcel, an incorrect address and a damaged order; route refund exceptions to a person before enabling customer replies.

## Compare alternatives

### Zendesk AI

Zendesk AI can support replies from approved help content within a Zendesk support setup; use it instead of adding a second live support.

[See pricing ↗](https://www.zendesk.com/service/ai/)

[Open Zendesk AI](/go/zendesk-ai?from=%2Ft%2Fanswer-customer-emails)

### Tidio

Pick this if you need a tool that answers visitor questions on your shop website.

[See pricing ↗](https://www.tidio.com/)

[Open Tidio](/go/tidio?from=%2Ft%2Fanswer-customer-emails)

Prices not recorded

## Compare tools for this task

### Matched to this task

| Tool | Best for | Price | Free tier |
| --- | --- | --- | --- |
| [Intercom Fin](/tools/intercom-fin) | Use an approved support account and connect only reviewed help articles. Test draft answers with common sample questions before enabling. | Price not recorded | No |
| [Zendesk AI](/tools/zendesk-ai) | Zendesk AI can support replies from approved help content within a Zendesk support setup; use it instead of adding a second live support. | Price not recorded | No |
| [Tidio](/tools/tidio) | Pick this if you need a tool that answers visitor questions on your shop website. | Price not recorded | Yes · limits apply |

| Tool | Best for | Price | Free tier |
| --- | --- | --- | --- |
| [Gorgias](/tools/gorgias) | Pick this if you need a tool that answers a shopper asking where an order is. | Price not recorded | No |
| [Calendly](/tools/calendly) | Pick this if you need a tool that helps with let clients book a time without back-and-forth emails. | Price not recorded | Yes · limits apply |
| [Shortwave](/tools/shortwave) | Pick this if you need a tool that organizes related emails into bundles. | Price not recorded | Yes · limits apply |
| [Airtable AI](/tools/airtable-ai) | Pick this if you need a tool that categorizes customer feedback in a table. | Price not recorded | No |
| [Claude](/tools/claude) | Pick this if you need a tool that rewrites your difficult email. | Free · Pro $20/mo | Yes · limits apply |
| [Poe](/tools/poe) | Pick this if you need a tool that compares answers from different chatbots. | Price not recorded | Yes · limits apply |
| [Superhuman](/tools/superhuman) | Pick this if you need a tool that drafts a reply to a client email. | Price not recorded | No |

[0 more customer support tools in the catalog →](/tools?category=customer-support)

## What we didn’t pick

Recorded task fit and selection limits for other catalog tools:

- Zendesk AI: Zendesk AI can support replies from approved help content within a Zendesk support setup; use it instead of adding a second live support. No recorded comparative decision factor explains why it was not selected over Intercom Fin.
- Tidio: Pick this if you need a tool that answers visitor questions on your shop website. No recorded comparative decision factor explains why it was not selected over Intercom Fin.
- Gorgias: Pick this if you need a tool that answers a shopper asking where an order is. No recorded comparative decision factor explains why it was not selected over Intercom Fin.

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